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Frequently Asked Questions View all FAQs
How do you order the correct replacement parts?

Before ordering replacement parts, make sure you have the fan model and serial number.

Where can I find instructions to wire a motor on my fan?

The nameplate of the motor includes a wiring diagram. Wiring diagrams can also be found beneath the motor image in our Buy Parts section. Simply click the wiring diagram icon to view it.

Can I install a thermostat?

Yes, but only if the thermostat has a simple on/off operation. Please note: if the thermostat varies the amount of voltage delivered, it will damage the motor and void the warranty.

Can I install my whole house fan vertically?

Comfort Cooler (CC) series whole-house fans may be mounted vertically, however, the AS and CSS shutters will not function properly in the vertical position. We do not carry a ceiling shutter for vertical installation. Vertical installation instructions.

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News

The fan cannot be started on its own but can be started with a stick.

12/05/2019

Generally, this happens when the motor reaches the end of its life. It also can be low voltage supplied to the fan. Check to ensure there is voltage at the motor. Check if the blade and motor turn freely.